INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL – LEGAL WARRANTY OF CONFORMITY AND RETURN OF FAULTY AND NON-CONFORMING GOODS
RIGHT OF WITHDRAWAL’S NOTICE – Returns and Refunds
Evaluna will gladly accept returns or exchanges for size of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within 14 days of the date of delivery.
Refunds are made in the form of original payment. If the original form of payment is not available, please contact Customer Service.
You should send the product in the same package received. You will be responsible for the cost of returning the product to us, you can choose any carrier you want because you will bear the cost of returning. The shipping cost of the first delivery will be deducted from the refund.
If you exchange the size, you will be responsible also for the cost of shipping the new size to you.
You can change the size only for the same product and only once.
If you have any doubts you can contact us through our e-mail address customerservice@evalunashoes.
Evaluna reserves the right to refuse returns of any merchandise that does not meet the above return requirements in Evaluna’s sole discretion. Please include with the product being returned all original boxes, instructions, documents, and wrappings and within 14 days of the date of delivery.
After reviewing the product, we will let you know whether or not you have a right to a refund based on our Return and Exchange policy conditions.
We will process your refund or exchange for size as soon as possible and in any case within thirty (30) days of the date the returned goods have been received by us. We will refund any money received from you using the same method used to make payment if the card is available.
If you wish to return a product, follow the simple steps below:
- Fill in this contact form, we will examine your request
- in 24h Check your mailbox as you will receive a confirmation email containing theReturn Material Authorisation (RMA) form and the courier to use and the address of our warehousewhich must be printed and applied to the outside of the packaging of the products to be returned.
Choose any carrier you want because shipping cost will be payed by you.
- Return the products in their original packaging: products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
Our warehouse operators will check all returned products to ensure they are in perfect conditions; you will be charged for any loss of value of the product, and receive a refund for the residual amount.
- Print the RMA Form and insert it inside the packaging of the products to be returned. Apply our warehouse address to the outside of the box.
- Send your return package to the following address:
Via Lupoli 109 Frattamaggiore
(NAPLES) 80027 Italy
- Shipping receipts must be kept for future reference
- When our warehouse receives the returned products, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer. Refunds for orders paid for using the cash on delivery method will be effected by bank transfer.
SELLER’S LEGAL WARRANTY OF CONFORMITY – RETURN OF FAULTY, DAMAGED OR INCORRECT PRODUCTS
In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree n. 206/2005.
If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or refund or replacement of the purchased goods within 2 (two) months of acknowledging the same.
The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.
To request a refund, follow the instructions provided in the “RMA Request” paragraph above, indicating “Damaged, non-compliant, or incorrect product as the reason, and attach one or more images of the product that clearly show the defect.
On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed. The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities.
If the non-conformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.