INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL – LEGAL WARRANTY OF CONFORMITY AND RETURN OF FAULTY AND NON-CONFORMING GOODS
RIGHT OF WITHDRAWAL’S NOTICE – Returns and Refunds
If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.
Please be reminded that we only replace products that are received damaged, faulty or are the wrong item: we do not effect replacements for changes in size.
If you wish to return a product, follow the simple steps below:
SELLER’S LEGAL WARRANTY OF CONFORMITY – RETURN OF FAULTY, DAMAGED OR INCORRECT PRODUCTS
In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree n. 206/2005.
If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or refund or replacement of the purchased goods within 2 (two) months of acknowledging the same.
The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.
To request a refund, follow the instructions provided in the “RMA Request” paragraph above, indicating “Damaged, non-compliant, or incorrect product as the reason, and attach one or more images of the product that clearly show the defect.
On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed. The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities.
If the non-conformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.